Data Protection Complaints

If you believe we haven't handled your personal data correctly, or you're unhappy with how we've used it, please tell us. You don't need to prove that something has gone wrong. If you have a concern, we want to hear about it.

Use the form below, or email [email protected], or write to

DXDMedia Ltd,

FAO Data Protection,

6–7 Queens Terrace,

Aberdeen,

AB10 1XL

Someone else can complain on your behalf, but we may need to check they have your authority.

What happens next: we'll acknowledge your complaint straight away, and always within 30 days. We'll investigate without undue delay, keep you updated, and then explain clearly what we found, what we're doing about it, and your options if you're still unhappy. You can also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113), but they generally expect you to raise it with us first.

Full Name

Email *

Business Name *

Order or Invoice (if you're a customer)

Are you complaining on someone else's behalf? If yes, their name and your relationship to them *

What is your complaint about? Please include the personal data involved and how it has affected you. *

When did this happen, or when did you notice it? *

What outcome would you like? *

Confirmation *

I confirm the information I've given is correct

We'll use these details only to deal with your complaint. See our Privacy Notice.

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